Roberts Research

Full Service Market Research | Telephone | Online | Focus Groups | Intercept

 

About Dave Roberts

Research Approach, Credentials, and Client Experience

From Questionnaire Design to Statistical Analysis, Dave Roberts has personally designed and analyzed thousands of focus groups, hundreds of survey studies and other specialized research projects, and has guided clients in the implementation of findings. Dave Roberts is a hands-on customer research consultant who is no stranger to the needs of the enterprise—Dave is a former CBS Radio Vice President, RKO Networks Vice President, and a Program/Marketing Manager for numerous broadcast facilities. 

Key Points

Integrated Marketing Research

The discipline of Integrated Marketing Communications serves the research process well—

  • Identifying all stakeholders
  • Identifying the meaningful touchpoints encountered by stakeholders and measuring that experience.
  • Roberts' experience and training as a brand manager and a research practitioner informs the creation of research instruments, execution, and meaningful analysis.
  • It's the research process that provides the feedback from stakeholders back to the organization, enabling the alignment of brand messages.

Broad Industry Experience

Dave was Consultant to CBS Radio (14 years), Consultant to the Orchard Supply/Sears Hardware Stores nationwide (20 years), and many more companies, large and small, across a wide range of industries. Dave is not only a researcher, but has been a broadcaster since the late 60's—from disc jockey to programmer, researcher, and VP of programming for CBS Radio and RKO Networks. These rich experiences set Dave's research approach apart from others.

 

A Broad Array of Clients & Categories

In addition to a varied background of industry and research experience, the breadth of clients and industries further enhances the value of data acquisition, analyses, and reporting with actionable insights.

For Your Government RFP's

 

Service-Disabled Veteran-Owned Small Business

 

Research Approach

Unique Approach to the Research Process

Having been both a research provider and an end user, Dave approaches marketing research from a 360-degree communication perspective, influenced by Integrated Marketing Communications (IMC) and Enterprise Feedback Management (EFM). Every effort is made to deploy research across functional areas of the organization outward to the external stakeholders, scaled to the needs and size of the client.

The role of Dave Roberts is to provide the client with a single point of contact who coordinates executes all of the components of a successful research initiative, including—

  • Recommending the appropriate research methodology, the target stakeholders, sample sizes, and the like.
  • Selecting the appropriate research partners such as focus group facilities, outbound call centers (US only), and sampling providers.
  • Synthesizing the information needs articulated by the members of the leadership team into an effective research instrument; that is, the questionnaire.
  • Performing sophisticated analyses designed to turn the raw data into actionable findings.

Credentials

Dave Roberts earned his Doctorate in Communication from the University of Oregon in 1981 and established Roberts Research in 1985. He also spent many years as a broadcaster including as air personality, programmer, researcher, and as a corporate officer for CBS and RKO Radio. While his research experience began in radio, he has branched out into a wide array of client categories:  Retail, Governmental, Non Profit, Education, Advertising, Public Relations, High Tech, and more.

Client Experience

Here is a sample of clients across several industry categories—

  • Advertising. DDB Needham Retail (SF), Evans Group (SF), Hahn Communications, Elizabeth Christian Public Relations, BAM! Advertising, GSD&M (Goodwill Industries).
  • Automotive. Strong Automotive Marketing, Intermark Automotive Marketing, Gulf States Toyota,  Lou Bachrodt Automall (Rockford, IL), Bob Howard Automall (OKC), Gettel Auto Sales (Bradenton, FL).
  • Media. The news and talk stations of CBS—including WCBS, WCAU, WBBM, KMOX, KCBS, WWJ, KNX plus WTOP, KSL, KTAR, KOMO, WFED, WBAP, KABC, federalnewsradio.com, KTRH, KIRO, KCMO, KMBZ, WINZ, WIBC, WCCO, KING-TV News, KCBS-TV News, and the CBS Radio Network. Music stations included WCBS-FM, WYNF-FM, WBBM-FM, KRQR-FM, KCBS-FM, KYA-FM, KNX-FM, WIBC-FM, KJR-FM, KINK-FM, KREM-FM, KHTR-FM,
  • Hardware & Home Improvement and Other Retail. Roberts Research conducted telephone tracking studies, consumer focus groups, and trade professional groups for California's 84-store Orchard Supply Hardware for 20 years plus similar research for the Sears Hardware Stores, McCoy's Building Supplies, Apex Garden Hose.  Other retail clients include , IBM Employees Federal Credit Union, West Marine Boating Supply, Safeway, Gloria Jean's Coffees, Academy Sports and Outdoors, Whole Foods, California Closets.
  • High Tech & Dot Com. Clients have included 3M, Microsoft, Dell, Techworks, Valence, i-Drive.com, CatalogCity.com, saltmine.com, SoloMio, and allstudents.com plus web usability for non-tech clients.
  • Service. Austin Realtors Association, Trisun Healthcare, Pillar to Post Home Inspections, Certa ProPainters, Zoasis, Fox Service Company, Veterinary Centers of America.
  • Other. Texas Windstorm Insurance Association, Texas Department of Insurance, State of Washington, St. David's Hospital, Texas Oncology, Texas Council on Family Violence, City of Highland Village (Texas), City of Austin, Austin ISD, Texas Historical Commission, San Francisco Ballet, Texas Gas, Oklahoma Natural Gas, CINTRA Toll Road Developers/Operators.

A Service-Disabled Veteran-Owned Small Business

David Kelliher does business as Dave Roberts, his broadcast industry identity since 1967.  David was a member of the United States Marines from 1968-1970.


SDVOSB "Service-Disabled Veteran-Owned Small Business"
David Kelliher (dba Roberts Research)
DUNS: 604302505
www.VetBiz.gov

Government Contracting
DUNS: 604302505
CAGE: 71DP3
NCAIS: 541910, 711510

State of Pennsylvania
Certified Small Diverse Business
455044-2015-02-SB-SDVE